DriveVerse

Privacy Policy

Last updated: May 3, 2025

1. Introduction

At DriveVerse, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services, including DriveVerse Plus (our premium subscription offering).

2. Information We Collect

We collect several types of information from and about users of our app, including:

  • Personal Information: Email address, profile information, and any other information you provide when creating an account or updating your profile.
  • User-Generated Content: Posts, comments, VIN numbers, mileage data, sound uploads, and chatbot interactions you share within the app.
  • Technical Data: Device information, IP address, operating system, and app usage data.
  • Firebase Cloud Messaging (FCM) Tokens: Used to send push notifications to your device.
  • Subscription Status: We store your premium subscription status (active/inactive) to enable or restrict access to DriveVerse Plus features.

Note: We do not store or process your payment information directly. For in-app purchases, all billing is handled securely by Apple. For web purchases, all payment processing is handled securely by Stripe. DriveVerse does not store your credit card or payment details for web subscriptions.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Power personalized features such as the AI chatbot using your VIN and mileage
  • Process and verify DriveVerse Plus subscription status
  • Send technical notices, support alerts, and updates
  • Respond to questions or community activity
  • Analyze user behavior and feature engagement for product improvements
  • Detect and prevent fraud or misuse

4. Firebase & Third-Party Tools

DriveVerse uses Google Firebase for:

  • Authentication and user management
  • Realtime database and storage
  • Analytics and performance monitoring
  • Push notifications

We also use external APIs (e.g. for VIN decoding) to personalize responses based on your car. These services are subject to their own privacy policies.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services, maintain records, and fulfill legal or product requirements, unless a longer period is required by law.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information
  • Object to or restrict certain processing
  • Export your data (data portability)
  • Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us via the Support page.

8. Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect data from users under 13 years old. If we discover we've collected personal data from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this policy to reflect changes to features, legal requirements, or third-party tools. You'll be notified in-app or via an updated "Last updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please reach out through our Support page.